Five Era Living Retirement Communities Win Prestigious 800 Award for Customer Satisfaction

We are delighted to announce that the following Era Living retirement communities have received the 800 Award from Reputation.com for excellence across a variety of online review sites! Reputation (the global leader in online review management) created these awards to recognize businesses that put customer care at the core of their mission.

Our retirement communities met these qualifications for the 800 Award:

• Excellent review sentiment
• Number of reviews and how recently they were left
• Length of reviews
• Number of different review sites being utilized by reviewers
• How quickly and appropriately we respond to reviews

“At Era Living retirement communities, the viewpoints of our residents and their families have consistently played a pivotal role in our achievements,” stated Chief Operating Officer Nisan Harel. “We take great pride in listening to and acting on feedback. I’m so grateful for the collaboration of so many talented team members in attaining these awards. We remain dedicated to exceeding the expectations of our residents and their loved ones.”

We greatly appreciate the numerous reviewers who have generously shared their feedback and ratings for Era Living retirement communities. This input is invaluable in helping us make data-informed decisions that combine the best elements of hospitality and healthcare. We eagerly anticipate hearing about your experiences as well! You can share your feedback on these websites:

• Caring
• Google
• Senior Advisor
• Senior Homes
• Facebook

“In a world where consumers are making purchasing decisions based on what they see and hear in their local communities and online, delivering on-brand performance is more important than ever. Era Living has demonstrated its commitment to evolving alongside its customers by prioritizing their needs and taking action based on what they are saying across online reviews, rating pages, and on social media,” said Liz Carter, Reputation’s Chief Marketing Officer. “On behalf of Reputation, I extend an enthusiastic congratulations to Era Living for its commitment to understanding consumer feedback and acting on it across its eight locations.”

A happy resident had this to say:

“Accommodation is the rule of each and every day. The staff is incredible. Residents are addressed by name and we are made to feel valued and important. Every staff member is dedicated to meeting our day to day needs. .. Plans are in place for our happiness, our sense of well-being and our place in this community. The channels of communication are open and planning is evident. Our voice is heard and we are involved in decision making throughout the community. .. At University House Issaquah everyone cares about and looks after one another. Contentment is not only strived for, here it is met!” – mhcs (Read more on Caring.com)